Returns & Exchanges
At Steven Singer Jewelers, we want you to love your purchase, which is why we offer a 100-day risk-free return policy for a full refund or exchange. If you aren't completely satisfied with your jewelry, we make the return process simple and transparent.
Initiate Your Return
Contact our expert jewelers via phone or our online portal to request a Return Authorization Number and a pre-paid insured shipping label.
Pack Your Jewelry
Securely place your item in its original packaging, including all diamond certificates and documentation, to ensure it remains protected during transit.
Ship It Back
Affix the pre-paid label to your package and drop it off at any authorized shipping location; we cover the insurance so your investment is fully protected.
Inspection and Refund
Once our quality control team inspects the item to ensure it is in original condition, we will process your full refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing