Frequently Asked Questions
Everything you need to know about the most loved jeweler in the world.
What is the 'I Hate Steven Singer' slogan about?
It is a lighthearted way our customers' partners express their 'frustration' because our high-quality jewelry and affordable prices make it too easy to fall in love and get engaged!
Do you offer a lifetime warranty on your jewelry?
Yes, we provide a lifetime guarantee on our jewelry. We stand behind the quality of our craftsmanship and will repair or replace items with manufacturing defects at no cost to you.
What is your return and exchange policy?
We offer a 100-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 100 days for a full refund or exchange, no questions asked.
Are your diamonds ethically sourced?
Absolutely. We are committed to ethical sourcing and only sell conflict-free diamonds that comply with the Kimberley Process to ensure the highest social and environmental standards.
How long does shipping take for online orders?
Most orders are processed and shipped within 1-2 business days. We offer fast, insured shipping options to ensure your jewelry arrives safely and promptly.
Do you offer professional jewelry cleaning and inspections?
Yes, we offer free professional cleaning and safety inspections for any jewelry purchased from us to ensure your diamonds stay brilliant and your settings remain secure.